Emerging Systems for Managing Workplace Conflict - Lipsky, David B. (Cornell University) a Seeber, Ronald L. (Cornell University) a Fincher, Richard (Phoenix, Arizona)

Presents examples as well as methods and tools for integrating systems of dispute resolution into standard corporate procedures. This book investigates how the systems organizations have developed to manage common and costly workplace conflicts involving supervisor-employee relationships, and race, age, and gender discrimination complaints.