Handbook of Metrics for Research in Operations Management - Roth, Aleda V. (Vender) a Schroeder, Roger G. a Huang, Xiaowen a Kristal, M. (Mehmet) Murat

A compilation of multi-item scales and objective items that can be used to construct surveys and questionnaires in Operations Management. Each article consists of elements such as: Citation, Scale Listing, Construct Description, Measurement Description, Development, Sample, Reliability and Validity, Scores, Other Evidence, and, References.