Hospitality Operations - Ball, Stephen (Sheffield Hallam University) a Jones, Peter (University of Surrey) a Kirk, David (Queen Margaret University College) a Kirk, David (Leeds Metropolitan University) a Lockwood, Andrew (University of Surrey)

Adopting an innovative systems-based approach, the authors provide the reader with both an understanding of particular services and functions within the hospitality industry and an overview of the industry as whole. Using an array of international case studies, they provide a comprehensive, integrated analysis of a diverse and complex industry.