ITSM and ChaRM in SAP Solution Manager - Nathan Williams

Stay ahead of the curve with IT Service Management (ITSM)! This is the comprehensive guide to the new and improved functionalities in SAP Solution Manager (SolMan). Find everything you need to work with the 7.1 versions of Change Management and Application Incident Management (the new Service Desk): the important concepts, instructions for configuration and functionality, and expert tips and best practices. Understand how to process all of your service, problem, and change requestsGet step-by-step configuration instructions for ChaRM and Application Incident ManagementFind practical advice and best practicesUp to date for release 7.1