Managing Knowledge Work and Innovation - Newell, Sue (University of Warwick, UK) a Scarbrough, Harry (University of Warwick, Coventry) a Swan, Jacky (University of Warwick, Coventry)

Thoroughly grounded in an extensive body of international research and analysis, Managing Knowledge Work and Innovation demonstrates that knowledge work depends primarily on the behaviours, attitudes and motivations of those who undertake and manage it and not simply on the implementation of information systems technology.