On Apology - Lazare, Aaron (Chancellor and Dean, Professor of Psychiatry, Chancellor and Dean, Professor of Psychiatry, University of Massachusetts Medical School)

Offers an analysis of the useful interaction, illuminating an often hidden corner of the human heart. This book discusses the importance of shame, guilt, and humiliation, the initial reluctance to apologize, the simplicity of the act of apologizing, the spontaneous generosity and forgiveness on the part of the offended, and more.