Pittsburgh Way to Efficient Healthcare - Grunden, Naida (Naida Grunden, L.L.C. - Medical Communications, Bellingham, Washington, USA)

Looks at how principles borrowed from industry can be applied to make healthcare safer, and in doing so, make it more effective and less costly. This book is a compilation of case studies from units in different hospitals around the Pittsburgh region that applied industrial principles to the benefit of patients and the satisfaction of employees.