Public Service Improvement - Ashworth, Rachel E. (Reader in Public Services Management, Cardiff Business School) a Boyne, George A. (Professor of Public Sector Management, Cardiff Business School) a Entwistle, Tom (Senior Lecturer in Public Policy and Management, Cardiff Business School)

The performance of public services is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking from Management and Organization Studies to public organizations to examine how the public sector can perform better.