Service Systems Management and Engineering - Chang, Ching M. (State University of New York at Buffalo)

Name: Service Systems Management and Engineering - Chang, Ching M. (State University of New York at Buffalo)
Brand: John Wiley & Sons Inc

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John Wiley & Sons Inc

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Awarded the 2011 Best Book Award by the International Association for Management of Technology (IAMOT) this textbook is devised to help in training future service systems engineers and enable them to become more effective in contributing to the needs in strategic differentiation and operational excellence of service enterprises.

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