Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts, Second edition - Pande, Peter a Neuman, Robert a Cavanagh, Roland

Explains the impressive benefits of Six Sigma's improvement-driven and customer-centric approach to business leaders and managers. This book reveals how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits.