The Complete Lean Enterprise (Value Stream Mapping for Office and Services) - Beau Keyte

The first edition of this book won a Shingo Prize for Excellence in Manufacturing Research, and now, following in the tradition of its bestselling predecessor, The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition details a robust step-by-step approach for implementing Lean initiatives in the service industry and office environments. A must-read for those looking to maximize the value they provide their customers, this new edition describes how to better align value stream improvements to strategic needs. In addition, it engages the entire organization in experimentation and connects a new management system with tiered visuals in support of leader standard work. This updated edition of a Shingo Prize Winner:Features new critical steps in planning and preparing for VSM eventsIncludes new content and examples from the service industry, including healthcare Provides a new examination of future state mappingDetails methods for engaging an entire organization in continuous improvement by focusing on socializationDiscusses the use of experiments to "learn your way" to a future stateProvides examples of tiered visual management and demonstrates the principles of a lean management system